SHIPPING POLICY

About Shipping

Orders are typically shipped within 2 business days after payment is confirmed. During promotional periods or special events, processing times may be extended at the discretion of PB TAILS. In such cases, customers will be notified in advance.

All items are thoroughly inspected and securely packaged before dispatch to prevent damage in transit. No restocking fee will be charged for returns.

PB TAILS will provide email updates to keep you informed about your order status.

Please note: Orders cannot be cancelled once they have been shipped.

Shipping hours: Monday to Friday, 9:00 AM – 6:00 PM (local time).

Couldn’t Find Your Country?

If you could not find your country, then that means that PB Tails does not ship to your country yet. We thank you for your support and look forward to the time when we can also ship to you.