TERMS OF SALES

Payments

Prices and currencies displayed at checkout are final. PBTAILS does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred.

Shipping Policy

Orders are typically shipped within 2 business days after payment is confirmed. During promotional periods or special events, processing times may be extended at the discretion of PB TAILS. In such cases, customers will be notified in advance.

All items are thoroughly inspected and securely packaged before dispatch to prevent damage in transit. No restocking fee will be charged for returns.

PB TAILS will provide email updates to keep you informed about your order status.

Please note: Orders cannot be cancelled once they have been shipped.

Shipping hours: Monday to Friday, 9:00 AM – 6:00 PM (local time).

All the orders ship from Monday-Friday 9:00am-6:00pm

Return Policy

For any personalized order(e.g. any product engraved with characters and any other customized product), no return or exchange service will be provided.

Returns or Replacement

Our policy lasts 7 calendar days. If 7 days have gone after you received it, unfortunately we can’t offer you a refund or replacement. To be eligible for a return or replacement, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The refund time will depend on the payment method. Please see below for details: If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with any additional questions. If you paid by PayPal, refunds will be sent to your PayPal account within 3 business days.

Each product sold may only and merely be exchanged once, chosen product for exchange may not be exchanged.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@pbtails.com.

How to refund

Please send photo of the product through email to service@pbtails.com within 7days upon receiving product.

Please pack the product in the original packaging with all original documents, to be picked up by designated delivery service.

After receptions, pbtails will operate quality check process. If validated, pbtails will process refund. Otherwise, will send product back to the address in the purchase order, with no refund.

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

No Waiver

We retain our rights to take action at any time in the event of failure to comply with these terms.

Trademarks and Copyright

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

Disclaimer

We are not liable for any loss or damages that may arise from using our services.

Changes

We reserve the right to update this document at any time without prior notification.