FAQS

What is TMR, and why does it matter?

TMR (Tunneling Magnetoresistance) is the next evolution of joystick sensing—surpassing even Hall Effect technology.

Instead of relying on voltage changes, TMR detects movement through magnetic resistance, resulting in a controller that feels more precise, more responsive, and more reliable over time.

What this means for players:
• Ultra-fine control – Higher sensitivity and resolution make micro-aiming and subtle movements feel effortless.
• Better battery efficiency – TMR consumes far less power, keeping your controller alive longer between charges.
• Built for longevity – With no physical contact or wear, TMR minimizes long-term degradation and drift.

In short: TMR isn’t just a spec upgrade—it’s a noticeable upgrade in how control feels.


How does TMR compare to Hall Effect joysticks?

While both technologies are designed to be drift-resistant, TMR is the enthusiast-level evolution.

Hall Effect sensors can introduce signal noise and draw more power over time. TMR, on the other hand, produces a cleaner signal with a higher signal-to-noise ratio—translating into a snappier, more responsive feel that competitive and professional players tend to prefer.


Does my PB TAILS CRUSH controller support a 1000Hz polling rate?

• In wired mode: switch the controller to X mode, then connect the controller to the console/PC with a cable. In this case, the polling rate will be 1000Hz.
• In 2.4G dongle (receiver) mode: switch the controller to S mode, then connect it to the console/PC via the 2.4G receiver.
When the controller is recognized by the system as an XBox controller, it means the polling rate is 1000Hz.
If it is recognized as a Pro Controller or a generic Gamepad, the polling rate is only 125Hz.
In that case, please follow the instructions in the user manual: while in 2.4G mode, press and hold the “+” button and “–” button on the controller at the same time for 3 seconds to switch the controller mode. Keep switching until the system recognizes it as an Xbox controller.
Once it is recognized as an Xbox controller, you can be sure that you are using a 1000Hz polling rate.

What are the benefits of the Zinc Alloy metal body?

Unlike standard ABS plastic controllers, the PB TAILS CRUSH features a cold-forged zinc alloy chassis.
• Durability
Significantly stronger and more impact-resistant than plastic housings, designed for long-term use.
• Tactile Experience
The metal construction delivers a premium, cold-to-the-touch feel, with a carefully balanced weight that enhances hand stability during intense gameplay.
• Aesthetic Possibilities
A full metal chassis enables finishes such as DEFENDER and Ghost Silver—visual effects that simply cannot be achieved with plastic.


Are the MagCase covers interchangeable?

Yes. Every CRUSH controller features a magnetic faceplate (MagCase) system.
You can swap the MagCase in seconds—no tools, no disassembly required.

This allows you to instantly change the look of your controller and fully customize your setup’s aesthetic with ease.



What size is the controller?

The controller is 4.72in x 3.15in x 0.91in (11.99cm x 8cm x 2.31cm). 


Which devices are the CHOC controllers compatible with?

Compatibility varies between CHOC models. Please check the product page and user manual for your specific CHOC 1.0 or CHOC 2.0 controller before purchasing or pairing. On mobile devices, the game must also support external controllers.

How do I pair the controller with my Android device?

Here is a short video on our product page showing you how to connect the controller to Android. 

Step 1.

Press the pairing button and Y button together.
The indicator lights 2 and 3 (two middle lights) found on the bottom of the controller will start to blink. This means Bluetooth has been activated.

Step 2. Go to Phone: Settings > Bluetooth devices and find "Gamepad". Click this option to connect your controller to your gaming device. 


Step 3. When the indicators stop blinking, your controller is connected and ready to go.

How do I pair the controller with my iOS device?

Here is a short video on our product page showing you how to connect the controller to iOS.

Step 1. Press the pairing button and X button together. The indicator lights 1 and 4 on the bottom of the controller will start blinking. This means Bluetooth has been activated.

Step 2. Go to Settings > Bluetooth devices and find "Xbox Wireless Controller". Choose this option to connect the controller to your device.

Step 3. When the indicators stop blinking, your controller is connected and ready to go. 

During pairing, your device may display the name “Xbox Wireless Controller.” This is the name shown by the system when identifying the controller; the product you are connecting is a PB TAILS controller. This name does not indicate compatibility with Xbox consoles.

How can I check the remaining battery level on my CHOC controller?

It cannot be viewed directly. It can only be viewed in the NS when connected to the NS; it cannot be viewed on the computer.

How do I connect my CRUSH controller to a PC?

Connection options vary by model and bundle. Use a supported USB data cable for a wired connection. For Bluetooth, put the controller into pairing mode as described in its manual, then select it in your PC’s Bluetooth settings. If your model supports 2.4 GHz and you have the compatible receiver, follow the receiver pairing instructions. Check the manual for the correct mode and button combinations.

How do I connect my controller to a Nintendo Switch?

For a compatible model, open Controllers > Change Grip/Order from the Nintendo Switch HOME Menu, then put the controller into Switch pairing mode following its manual. Follow the on-screen instructions to finish pairing. Nintendo Switch 2 compatibility must be checked separately for your specific controller and firmware.

What should I do if my controller does not respond when connected to a PC?

Try the supplied cable or another compatible USB data cable, and connect directly to a different USB port. Check the controller’s power, charge level, connection mode, and the instructions for your model. If the issue continues, email service@pbtails.com with your model, connection method, and a short video.

What is the X/S switch next to the charging port on my CRUSH controller?

On CRUSH models equipped with this switch, X and S select connection modes. The required position can depend on the platform and whether you use USB, Bluetooth, or a 2.4 GHz receiver. Follow your specific model’s manual for the correct setting and pairing sequence. A system display name such as Xbox Controller identifies a connection mode; it does not mean the controller supports Xbox consoles.

Is the CRUSH controller suitable for people with small hands?

Comfort depends on your hand size and grip preference. Check the dimensions and photos for the exact model before choosing. If you would like help comparing models or dimensions, contact service@pbtails.com.

Are metal CRUSH controllers heavier than plastic versions?

Metal versions generally feel heavier than plastic versions. If you prefer a lighter controller, compare plastic models such as China White and CRUSH 550. Check the listed weight for the exact model; comfort varies by person.

Are metal CRUSH controllers made entirely of metal?

No. Materials vary by model. Metal versions combine metal components with parts made from plastic or other materials. Check the specific product page for the materials used in its shell, frame, buttons, and joystick caps.

How do I use motion control?

Motion control requires a controller model, connection mode, platform, and game that support it. Enable motion controls in the game where available and follow your controller’s manual. Support on Nintendo Switch does not automatically imply motion-control support in every PC game or connection mode.

How do I know when my controller is fully charged?

Charging indicators vary by model. Check the manual for your controller’s charging and full-charge light patterns, cable requirements, and power-input rating. Use a compatible cable and power source that meet those specifications.

How do I adjust the controller lighting?

Lighting options and button combinations vary by model. If your controller has adjustable lighting, use the instructions in its manual to change the effect or brightness. Not every PB TAILS controller has the same lighting modes.

How do I turn off my controller?

Use the power-off button or button combination specified in your model’s manual. Sleep behavior can vary by model and connection method. If you are unsure which control to use, contact service@pbtails.com with your model name.

Where are L3 and R3?

L3 is activated by pressing the left joystick straight down. R3 is activated by pressing the right joystick straight down. These are joystick-click inputs rather than separate buttons.

What should I do if a joystick moves in the game when I am not touching it?

Recalibrate the joystick using the instructions for your model, check for the correct firmware, and test another game or platform. Magnetic joystick sensing can reduce sensor contact wear, but it does not rule out calibration, software, or mechanical issues. If the issue continues, email service@pbtails.com with your model and a short video.

Why does a controller light keep flashing?

Flashing lights can indicate different states, such as pairing or low battery, depending on the model. Check the indicator guide in your manual and any enabled Turbo settings. If the pattern is unclear, record a short video and send it with your model name to service@pbtails.com.

What should I do if a removable joystick cap feels stuck or rubs against the shell?

For a model with user-removable joystick caps, check the model’s instructions and make sure the cap is properly seated. Do not force the joystick or open a non-removable shell. Contact service@pbtails.com for a model-specific demonstration before attempting further adjustment.

How do I replace a removable joystick cap?

Only remove the faceplate and joystick caps on models designed for user replacement, following the model’s manual. Use compatible replacement parts. Replacing a removable cap is different from replacing the internal joystick module. Contact service@pbtails.com for a demonstration if needed.

How long does order processing and shipping take?

Under our current Shipping Policy, orders are typically dispatched within 2 business days after payment is confirmed. Processing may take longer during promotions or special events. Dispatch time is separate from delivery time, which depends on the destination and shipping service. For a preorder, follow the shipping estimate stated on the product page.